My mom and I are VERY dissatisfied with our hair. We both got Cuts & hi-low light color. I will say that our stylist seemed very nice. When I called to talk to the manager/owner Buffy, to relay my dissatisfaction, she asked that I come in and talk to her and the stylist. I agreed to do this. After our discussion Buffy wanted to fix/make it right. My mom and I were not comfortable with this. After clearly stating what we wanted and showed pictures to the stylist of what we liked and would like to do similarly, we both feel like we were not listened to and what we wanted did not matter. My mothers hair was cut very unevenly and I have the pictures showing so and the color was NOT what she wanted. My cut and color is NOT what I wanted either. So I asked for a refund for my mom's services only (trying to be generous) even though I feel I should have got a partial refund for mine as well. Buffy said she would not do that but would make it right by fixing mine and my mom's cut/color. It was not done to my liking the first time and the attitude that I felt come across was "too bad". This was not said, but it was something that I felt was portrayed. I am very unhappy with this Salon that says they want business, but are not willing to listen to their client.
One of the best salons In town
I have been going to Miss Buffy for about 3 years and have nothing but great things to say! Buffy is honest if a look isn't right for me and is patient with my perfectionism. If I don't love something she is always willing to fix it until I'm happy. If you're looking for a great experience with beautiful results you have come to the right place!
Southern Sass Salon Spa Llc is a US Beauty Salon based in Warrensburg, Missouri. Southern Sass Salon Spa Llc is located at 1125 N Simpson Dr Ste. E, Warrensburg, MO 64093, USA.
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